Cancellation Policy

• How to cancel: Users can request cancellation of a booking that is pending or already accepted by contacting Roam Bébé customer support.

• Pending orders: If a pending order is cancelled, the payment authorisation (hold) on the card will be released automatically. Depending on your bank, this may take up to 7 days.

• Accepted orders (≥ 72 hours before start): If you cancel an accepted order at least 72 hours before the first day of the rental period, we refund the total amount paid minus a 20% cancellation fee. This fee covers reservation, preparation and handling costs and is non‑refundable.

• Within 72 hours / no‑show: If you request cancellation within 72 hours before delivery or are not present at the time of delivery, the full amount will be charged and no refund will be issued.

• Partial cancellations: Orders cannot be partially cancelled. To remove items, cancel the entire order at least 72 hours before the delivery date (refund will be issued minus the 20% cancellation fee), then place a new order for the desired items.

• Modifications: Changes to date/time or address within 72 hours before delivery are subject to availability and may be treated as a cancellation under this policy. Earlier changes are subject to availability and any price differences.

• Refund timing & currency: Refunds are issued to the original payment method in EUR. Bank/issuer processing times vary; please allow up to 7 business days after our refund confirmation. Any currency conversion or issuer fees are borne by the customer.

• Force majeure: If delivery cannot be made due to force majeure (e.g., severe weather, natural disaster, airport closure), Roam Bébé will inform you promptly and may offer rescheduling or a refund according to the circumstances. If Roam Bébé cancels due to force majeure or inventory unavailability, a full refund will be issued.

Contact: For cancellations or changes, please contact customer support via the email or WhatsApp listed on the Site.